Frequently Asked Questions

Yes. Every item sold at 1 OAK DECOR is brand new — never previously used — and is described accurately so you know exactly what you're ordering.

Simply browse our collections, add the pieces you love to your cart, and proceed to checkout. You'll be guided through entering your shipping and payment details, and you'll receive a confirmation once your order is placed.

If you need to change or cancel an order, please contact us as soon as possible at support@oneoakdecor.com. We'll always do our best to help before your order has been dispatched.

Yes, all prices and shipping rates on our website are shown in US dollars (USD).

All orders are processed and shipped from our location in Buford, Georgia, USA.

We ship to the United States, Canada, the United Kingdom, and the rest of the world. Rates and estimated delivery times vary by destination — see the breakdown below.

Shipping rates and estimated delivery times, in business days from dispatch, are as follows:

United States

• Standard$6.99 · 3–5 business days
• Express$14.99 · 1–2 business days

Canada

• Standard$14.99 · 5–10 business days
• Express$29.99 · 2–3 business days

United Kingdom

• Standard$18.99 · 7–14 business days
• Express$39.99 · 3–5 business days

Rest of the World

• Standard$24.99 · 10–21 business days
• Express$54.99 · 5–7 business days

Delivery estimates begin once your order has been dispatched and are given in business days, excluding weekends and public holidays.

Any customs duties, taxes, or import fees that may apply to international orders are determined by the destination country and are the responsibility of the customer.

Yes. Once your order has been dispatched, we'll send you a confirmation so you can follow your delivery. If you have any questions about your shipment, just reach out to us.

We offer free returns and full refunds within 14 days of delivery, with absolutely no restocking fees and no hidden charges. If you're not fully satisfied, you can request a return within 14 days of receiving your order.

Contact our team at support@oneoakdecor.com or call +1 (770) 555-0142 with your order number and the item you'd like to return, and we'll guide you through the process and provide return instructions.

Once your returned item is received and inspected, we'll notify you of approval and issue your refund in full to your original payment method. The exact time it takes to appear in your account depends on your bank or card provider.

Please contact us as soon as possible at support@oneoakdecor.com and we'll arrange a replacement or full refund right away, at no cost to you.

You can email us at support@oneoakdecor.com or call +1 (770) 555-0142 during our business hours, Monday to Friday, 9:00 AM–5:00 PM ET. We aim to reply to all messages within one business day.

1 OAK DECOR is operated by 1 OAK DECOR LLC, based at 5153 Bellewood Court, Suite E, Buford, GA 30518, USA — which is also where all orders ship from.